What is Trolling?

a blog by Jeff Atwood on programming and human factors
If you engage in discussion on the Internet long enough, you're bound to encounter it: someone calling someone else a troll. The common interpretation of Troll is the Grimms' Fairy Tales, Lord of the Rings, "hangs out under a bridge" type of troll. Thus, a troll is someone who exists to hurt people, cause harm, and break a bunch of stuff because that's something brutish trolls just … do, isn't it? In that sense, calling someone a Troll is not so different from the pre-Internet tactic of cal

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You've seen it, and you've heard heartbreaking stories, but what do you do when you encounter trolls online? How do you react to…